Refund policy

RETURN AND REFUND POLICY

Returns for Non-Personalized Items

We offer a 30-day return period for eligible non-personalized items. You have 30 days after receiving your order to request a return.

To qualify, the item must be unworn, unused, in its original condition and packaging, and accompanied by proof of purchase.

Personalized and Made-to-Order Items

Personalised and made-to-order items, including Memory Lockets, Portrait Bracelets and all products created from a customer’s photograph or specifications, are made especially for you.

For this reason, personalized and made-to-order items cannot be returned or exchanged because of a change of mind, personal preference, or an incorrectly submitted photograph.

This does not affect your rights if an item arrives damaged, defective, materially different from what was ordered, or if we send the wrong item.

Order Cancellations

You may request a full cancellation within 24 hours of placing your order, provided production has not started.

After 24 hours, or once production has begun, the order can no longer be canceled because materials, artwork preparation, and handcrafting resources have been committed to your piece.

Cancellation requests for personalised items must be submitted by email and are not processed automatically through the online returns system.

To request a cancellation, contact us as soon as possible at JaneForYou168@gmail.com with your order number.

Customer-Supplied Photographs and Information

Customers are responsible for submitting a clear and accurate photograph and for checking all personalized information before ordering.

If the submitted photograph is unsuitable, we will contact you to request another image before production begins. Production time starts after an acceptable photograph has been approved for use.

Damages, Defects, and Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, materially different from what was ordered, or if you receive the wrong item, contact us within 7 days of delivery at JaneForYou168@gmail.com.

This notification period does not limit any mandatory consumer rights available under applicable law.

Please include:

• Your order number
• A description of the issue
• Clear photographs of the item and packaging

After reviewing the claim, we may offer an appropriate repair, replacement, partial refund, or full refund. When the issue is confirmed to be our responsibility, we will cover reasonable return shipping where a return is required.

How to Request a Return

Before returning any item, contact us at JaneForYou168@gmail.com.

If your return is accepted, we will provide return instructions and the applicable return address. Items returned without prior authorization will not be accepted.

For eligible non-personalized returns that are not caused by an error or defect, the customer is responsible for return shipping costs.

Exchanges

Personalized and made-to-order items cannot be exchanged unless they are damaged, defective, materially different from what was ordered, or incorrect.

For eligible non-personalized items, please contact us before returning the item. Once the return is approved, you may place a separate order for the replacement item.

Non-Returnable Items

The following items cannot be returned:

• Personalized or made-to-order products
• Gift cards
• Final-sale items
• Items that have been worn, used, altered, or damaged after delivery

European Union Customers

The standard 14-day right of withdrawal may not apply to goods made to the customer’s specifications or clearly personalized.

This exception does not limit any mandatory rights relating to goods that are faulty, damaged, or not as described.

Refunds

We will notify you after receiving and inspecting an approved return.

If a refund is approved, it will be issued to the original payment method within 10 business days. Your bank or card provider might require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at JaneForYou168@gmail.com.

Contact

For questions about returns, cancellations, or refunds, contact:

janeforyou168@gmail.com