A photograph shows us what your pet looks like. Your story helps us understand what makes them yours.

When someone chooses to preserve a pet through a hand-painted portrait, the first step is not simply to send us an image. Before we begin painting, we want to understand the life and feeling held within it.

You do not need to write a long story or find perfect words. A name, a familiar expression, or one small detail you never want to forget can be enough to help us begin with care.

Your Pet’s Name

A name is often the first part of a story. It helps us speak about your pet as the individual companion they are, rather than simply as the subject of a photograph.

If you do not know the pet’s name—for example, if the piece is a surprise gift—that is completely fine. You can tell us what you know, and we will treat the story with the same care.

The Detail You Never Want to Forget

Perhaps it is the way one ear leaned slightly to the side. The colour around the eyes. A small marking on the nose. A patch of white fur on the chest. Or an expression that appeared whenever you came home.

These details may seem small to someone else, but they are often what makes a portrait feel personal to the person who knows the pet best. If one feature matters especially to you, please tell us before the artwork begins.

The Feeling You Hope to Preserve

A portrait can hold more than physical features. It may carry the quiet comfort of a gentle companion, the energy of a playful friend, or the steady presence of a pet who stayed close through an important part of your life.

You may wish to describe your pet in a few simple words: gentle, curious, calm, mischievous, loyal, or quietly comforting. We cannot turn a personality into an exact formula, but your words help us understand the feeling you hope the finished piece will carry.

If your pet is still beside you, the jewellery may celebrate your life together now. If your pet has passed, it may hold a memory you want to keep close. Both stories deserve the same attention and respect.

Photographs That Help Us See Clearly

Clear photographs help us observe the eyes, ears, markings and natural colours of your pet. Natural light and an unobstructed view are helpful, and more than one reference image can sometimes show details that a single photograph cannot.

But we understand that not every meaningful photograph is technically perfect. This is especially true when a pet is no longer here and only a few older images remain. Please share the photographs you have. We will look at them carefully and explain honestly what may be possible before the portrait begins.

Any Words You Would Like to Keep Close

Depending on the piece and the available space, you may also wish to include a pet’s name, initials, a meaningful date, or a very short inscription.

If engraving matters to your story, tell us when you order. We will confirm what can be placed clearly and respectfully on the chosen design rather than promising words that the piece cannot hold well.

What Happens After You Share Your Story

Once we receive your information, we begin by reading and observing—not by rushing into production. We will:

· review the photographs you have provided;

· identify the features you care about most;

· check whether any information needs clarification;

· translate those details into an artistic direction;

· begin the hand-painted enamel process once the essential details are clear; and

· complete careful firing, assembly and quality checks before the piece leaves our workshop.

Because high-temperature enamel is painted and fired in layers, the complete process takes time. That time is part of the making—not a pause between the order and the result.

You Do Not Need to Have Every Answer

Commissioning a personal piece should not feel like completing a difficult form. You do not need to describe everything perfectly, and you do not need to decide which detail is “correct” before speaking with us.

Begin with the photograph you love and the detail that matters most to you. We will listen from there.